The Distance Education Services Onlinehelp Desk is the ONLY technical support service set up to support distance students and instructors in distance courses at UVic. If you are in a distance course but contact the wrong UVic technical service unit, they will redirect or forward your message to us. For fastest results, you should direct all of your technical questions/problems to the Distance Education Onlinehelp Desk.
Using Mobile Devices for Your Courses
If you are planning on accessing your online courses using a mobile device such as a tablet or a smartphone, please note that not all required course features will be accessible with these devices. Your mobile devices can be used to access some of your online course tools; however, to fully function in your online courses, you will need to have access to a computer running Windows or MacOS. Please see the “Computer Requirements” page on the Distance Education Services website for complete support details.
Install Additional Software
Onlinehelp Desk Service Feedback
We'd like your feedback on our service. Please take a moment to complete our anonymous feedback form.
The Onlinehelp Desk is also very proud to have been the recipient of the 2006 President's Distinguished Service Award for Team Innovation.