Onlinehelp Desk

Illustration © Division of Continuing Studies University of Victoria

If you have any technical or connectivity problems with your distance course technology or questions about the technology’s functions throughout the course, please contact the Distance Education Onlinehelp Desk.

The Distance Education Services Onlinehelp Desk is the ONLY technical support service set up to support distance students and instructors in distance courses at UVic. If you are in a distance course but contact the wrong UVic technical service unit, they will redirect or forward your message to us. For fastest results, you should direct all of your technical questions/problems to the Distance Education Onlinehelp Desk.

Using Mobile Devices for Your Courses If you are planning on accessing your online courses using a mobile device such as a tablet or a smartphone, please note that not all required course features will be accessible with these devices. Your mobile devices can be used to access some of your online course tools; however, to fully function in your online courses, you will need to have access to a computer running Windows or MacOS. Please see the “Computer Requirements” page on the Distance Education Services website for complete support details.

Startup Kits

• Moodle
• Blackboard Collaborate
• Elluminate

Browser Tests

• Moodle
• Blackboard Collaborate
• Elluminate

Tutorials

• Netlink-ID
• Enabling cookies
• Clearing browser cache
• Keyboard shortcuts

Install Additional Software

• Acrobat reader
• Flash
• Java
• QuickTime
• Media player
• Real player

Course Login

• Login to your online course

Onlinehelp Desk Service Feedback

We'd like your feedback on our service. Please take a moment to complete our anonymous feedback form.

Onlinehelp Disclaimer

• Onlinehelp Disclaimer

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Award-Winning Service

The Onlinehelp Desk is very proud to be the recipient of the 2007 Award for Excellence and Innovation in Student Services from the Canadian Network for Innovation and Education.

The Onlinehelp Desk is also very proud to have been the recipient of the 2006 President's Distinguished Service Award for Team Innovation.