Onlinehelp Desk

Image of Onlinehelp Desk staff answering student calls
Illustration
© Division of Continuing Studies
University of Victoria



If you have any technical or connectivity problems with your distance course technology or questions about the technology’s functions throughout the course, please contact the Distance Education Onlinehelp Desk.

The Distance Education Services Onlinehelp Desk is the ONLY technical support service set up to support distance students and instructors in distance courses at UVic. If you are in a distance course but contact the wrong UVic technical service unit, they will redirect or forward your message to us. For fastest results, you should direct all of your technical questions/problems to the Distance Education Onlinehelp Desk.

We'd like your feedback on our service. Please take a moment to complete our anonymous feedback form.

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Onlinehelp Disclaimer



Award-Winning Service

The Onlinehelp Desk is very proud to be the recipient of the 2007 Award for Excellence and Innovation in Student Services from the Canadian Network for Innovation and Education.

The Onlinehelp Desk is also very proud to have been the recipient of the 2006 President's Distinguished Service Award for Team Innovation.

 

Onlinehelp

  • The Onlinehelp Desk will be closed Monday, May 21, 2012.
    E-mails and voice messages received on Monday will be responded to on Tuesday, May 22, 2012 during our regular hours of operation.
  • Contact
    Phone (North America)
    » 250.721.8476
    » 1.888.721.8476 (toll-free)
    Phone (International)
    » 00.1.250.721.8476
    E-mail dehelp@uvic.ca
  • Hours (Pacific Time)
    Monday to Thursday
    » 9:00 am to 8:00 pm
    Friday
    » 9:00 am to 5:00 pm
    Sunday
    » 8:00 am to 12:30 pm

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Related links

  • TRU
    Distance & Online Learning
  • SFU
    Centre for Online & Distance Education
  • UBC
    Office of Learning Technology
  • CoursesBC
    Find Online Courses offered by BC Post-Secondary Institutions
  • BCcampus
  • Exam Proctoring
    Scroll to “External Exams”